FAQ

Last updated 12 Jun 2026

Frequently Asked Questions

How long does printing take?

Most orders are printed and dispatched within 24–72 hours of confirmed payment. If your job is urgent, call us on +234 808 360 5959 and we’ll do our best to fast-track it.

What file formats do you accept?

We recommend high-resolution PDF, PNG or JPG files. For the sharpest results, supply artwork at 300 DPI in the actual print size. If you’re unsure, send what you have and our team will review it before printing.

Can you design my artwork for me?

Yes. Choose “Hire a Designer” at checkout and our team will create a professional design for you for a small added fee.

Do you deliver nationwide?

Yes — we deliver across all 36 states and the FCT. Delivery fees are calculated by destination at checkout, and free pickup is available at our Enugu office.

How do I pay?

You can pay securely online via Monnify (card or bank transfer) or by manual bank transfer. For manual transfers, send your proof of payment to Orders@PrintFlex.ng with your order reference as the subject.

Can I order a custom size?

Absolutely. Use the “Get a Quote” page to enter your exact width and height — pricing is calculated automatically per square foot.

What if my print arrives damaged or incorrect?

Contact us within 48 hours of delivery with photos and we’ll arrange a reprint or refund in line with our Refund Policy.

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